Are these in black only or do they come in white thank you
Question
Are these in black only or do they come in white thank you
Posted By: Andrew Davirs 2021-02-05 17:06:01
Answer
Hi Andrew! The white finish has unfortunately been discontinued now, and only black is available.
Dear Sir,
I would like to know if the 2400w and 3000W Helios IR Bar Heaters can be controlled via a smart phone?
Thank you.
Question
Dear Sir,
I would like to know if the 2400w and 3000W Helios IR Bar Heaters can be controlled via a smart phone?
Thank you.
Posted By: LUIS DA SILVA 2020-12-10 11:01:38
Answer
Hi Luis! Yes all our Helios Remote Controllable IR Bar Heaters can be controlled from your smartphone via the SmartLife app! You can find a step by step guide on how to connect your heater to your Wi-Fi by copy pasting the following YouTube link into your browser: https://www.youtube.com/watch?v=2bxnC0S0ek0 - please do let us know if you need any further assistance!
Hi,
Is the 3000w bar heater far infrared or near infrared? Also the pics show that it heats an area of 42-50m2, I used the calculator saying it was in a poorly insulated room (it’s for our conservatory) that is 64.8m2 and the calculator said I would only need 1 of these heaters. Is that correct?
Thanks
Question
Hi,
Is the 3000w bar heater far infrared or near infrared? Also the pics show that it heats an area of 42-50m2, I used the calculator saying it was in a poorly insulated room (it’s for our conservatory) that is 64.8m2 and the calculator said I would only need 1 of these heaters. Is that correct?
Thanks
Posted By: Tim 2020-08-26 22:44:18
Answer
Please ensure that length width and height have been entered correctly. Add 10% on top of the final figure. If you have a distance of over 5m to travel, you will need 2 smaller heaters to make up the wattage.
The description says IP44 but product specification says IP54 which one is it and is this heater suitable to be wall mounted in an uncovered area and out in all weather all year?
Question
The description says IP44 but product specification says IP54 which one is it and is this heater suitable to be wall mounted in an uncovered area and out in all weather all year?
Posted By: Shane 2020-03-07 19:15:09
Answer
The item is IP54, it is not suitable to be exposed to all weather. For an item to be valid for this application it would need to be rated IP65 and above.
Is the power variable when you switch the heater on? Can you give me an indicative price for the running costs-obviously it will vary depending on what level it is running at? Thanks in advance.
Scott Robertson
Question
Is the power variable when you switch the heater on? Can you give me an indicative price for the running costs-obviously it will vary depending on what level it is running at? Thanks in advance.
Scott Robertson
Posted By: Scott Robertson 2020-03-03 17:09:48
Answer
The power is only variable on one of the ranges, "Aurora Remote controllable", all other panels or bar heaters will have a constant output as stated on the product itself. To calculate we would need the wattage required, however as a guide, the 700w panel would cost around 11pence per hour based on a UK average cost per unit for electricity.
Bonjour, y’a t’il une notice en français s’il vous plaît car j’ai essayé de connecter le réseau wifi mais sans succès.
Cordialement.
Question
Bonjour, y’a t’il une notice en français s’il vous plaît car j’ai essayé de connecter le réseau wifi mais sans succès.
Cordialement.
Posted By: GREGORY 2019-12-10 21:02:52
Answer
Pouvez-vous s'il vous plaît confirmer votre numéro de commande.
Je confirmerai si vous avez l'option Wi-fi.
De plus, l'application wifi est en anglais, nous n'avons malheureusement pas de version française.
Can these heaters be mounted vertically
Question
Can these heaters be mounted vertically
Posted By: Max elliott 2019-12-04 12:27:45
Answer
Hi Max, yes, our infrared bar heaters can be mounted both vertically and horizontally. I hope this helps!
Hi, would an infra red heater be suitable for use in a gazebo for heat
Question
Hi, would an infra red heater be suitable for use in a gazebo for heat
Posted By: Stephen morrell 2019-06-02 15:48:08
Answer
Hi Stephen! Thanks for getting in touch. Infrared heaters are suitable for use within a gazebo, but we only recommend using Bar Heaters. Without the measurements of your gazebo, it is hard to gauge which Bar Heater would be appropriate to give you adequate heat. Our advisors would be more than happy to help you out with this, however. We can be contacted on 0116 321 4124, or you can send us an email to sales@suryaheating.co.uk. They will be able to give you some advice on which heater would work best for your requirements. Thanks again!
Hi can you confirm that the 3kw model is indeed remote controllable, because i have had an issue before with mirrorstone direct and when i was told the 3kw version was remote controllable it in fact wasn't and was told that the 3kw version wont ever be.
Question
Hi can you confirm that the 3kw model is indeed remote controllable, because i have had an issue before with mirrorstone direct and when i was told the 3kw version was remote controllable it in fact wasn't and was told that the 3kw version wont ever be.
Posted By: Benjamin Woods 2019-02-01 12:33:44
Answer
Hi Benjamin! I can 100% confirm that the 3kW Helios Remote Controllable IR Bar Heater is remote controllable. The remote comes included in the box as standard and can be used interchangeably with our other Helios Bar Heaters if you have more than one installed. Hope this clears up any confusion! Do let us know if you need anything else!
Can it be mounted on a slelf on a stand.
Wish to see how it performs before mounting on a wall.
Can it be purchased in white to match the conservatory.
Question
Can it be mounted on a slelf on a stand.
Wish to see how it performs before mounting on a wall.
Can it be purchased in white to match the conservatory.
Posted By: Vaughan 2018-12-24 12:42:23
Answer
Hi Vaughan! Unfortunately we don't sell any kind of stand for the IR Bar Heaters, as they are only really designed to be wall mounted. If you wanted to try it, there is a 30 day returns period on all IR Bar Heaters, so you can return it if you're not happy with it. They only come in black too unfortunately. Hope this helps, let us know if you need anything else!
The bar heaters are from infrared lamps or work the same as infrared panels, they have the same life as the panel ones, they can send them to Mexico, and what discount they do to sell them here,
Question
The bar heaters are from infrared lamps or work the same as infrared panels, they have the same life as the panel ones, they can send them to Mexico, and what discount they do to sell them here,
Posted By: EQUIPOS ESPECIALIZADOS DEL ATLANTICO, S.A DE C.V. 2018-11-27 20:36:26
Answer
Hello! The Bar Heaters use the same technology as the Panels, they both beam out infrared waves. The life expectancy is around the same too. 100,000 hours of use. If you would like to discuss orders to Mexico, please either give us a call on +44116 321 4124, or send an email to sales@suryaheating.co.uk. Let us know if you need anything else!
Question about 3000W Helios Wi-Fi Remote Controllable Infrared Bar Heater is successfully submitted.
Ask A Question
Can't see the answer you're looking for? Feel free to ask any question about this product and our helpful, friendly staff will answer it as soon as possible.