Surya Heating Terms and Conditions

By browsing and/or purchasing on our website, you agree to be bound by the below Terms and Conditions for Surya IR Heating Systems.

The Contract For The Supply Of Goods And Services

Any display of goods and/or services on the website for Surya IR Heating Systems amounts up to an invitation to treat only and is not an offer for sale of products or services at any price indicated. No contract for the supply of goods and/or services is deemed to exist between the customer and the retailer (Surya IR Heating Systems) unless, and not until, there is a confirmation sent by Surya IR Heating Systems confirming payment has been successfully made and an order has been accepted and raised.

The mentioned confirmation e-mail  is an acceptance by Surya IR Heating Systems of an offer made by you to purchase goods and services from Surya IR Heating Systems. The acceptance is in effect, irrespective of whether you receive said e-mail or not.

Surya IR Heating Systems are free to disengage from any prospective contract at any time prior to its acceptance. The freedom to disengage from said contract also applies in any occurrence of and error or inaccuracy in the respect of the goods or services, the relevant information to the goods or services e.g. description, the availability of the goods or services as well as the order itself.

Any price or availability of any good or service are subject to change without notice.

Product Related Content And Information

Any content that is displayed on any page throughout the website of Surya IR Heating Systems is intended for general information only and the content on the site is subject to change without any notice.

Precautions have been made to ensure that the greatest care is taken that any content displayed on this website is as accurate as possible and all prices quoted are correct, alongside all the goods being described fairly.  If there are any errors, omissions or inaccuracies then we reserve the right to correct and update these wrongdoings with no notice prior to the change.

Any use of the information or materials found on this website is entirely at your own risk and we shall not be held liable for. It is the responsibility of the customer to ensure that any goods, services or information available on this website meet their requirements.

If an item on this website is mistakenly under priced, no liability will be accepted for supplying the items at the stated price provided that you are notified before your order has been dispatched. In any occasion where this applies, you can make a decision on whether or not you are willing to go ahead with your order. If you decide not to, a full refund will be issued in accordance with our returns policy.

All promotions, codes, discounts and offers are subject to change without any prior notice by Surya Heating, and are subject to terms and conditions. Surya Heating reserve the right to remove any promotions. Unless otherwise stated, discounts and promotional offers do not apply to Thermostats or Accessories. Any already discounted products such as clearance items are not included in any promotional discounts.

Any stated running costs for our products are calculated based on the current energy price cap from Ofgem, and specify the approximate running costs for one full hour of use. Depending on your energy tariff and method of payment, your final energy usage and cost may vary from this number. We advise running your own calculations based on your current energy tariff before purchase. You can do this by taking the wattage of the heater in W, dividing it by 1000 to get the energy consumption in kilowatt hours (kWh). Then you can multiply this figure by your unit cost of electricity in kWh. So for example: a 700W heater uses 0.7kWh. If the unit cost of electricity in kWh is 30p per kWh, then you would calculate 0.7 x 30 = 21p.

Please visit for the current energy cap prices.

Order Processing

Any order placed on the e-commerce website for Surya IR Heating Systems are charged at the time you place your order. If you wish to change an order you will be unable to, but you are still able to cancel your if you wish.

Orders will not be dispatch until full payment of an order has been received. For any delays caused due to payment issues and/or incorrect payment information Surya IR Heating Systems will not be held responsible. There is no obligation for us to contact you if your order is complete, but if the contact information is supplied we may do so.

Confirmation of placing an order is sent via e-mail as well as an electronic invoice.


Surya Heating may, periodically throughout the year, feature promotions that apply to all or some of our product lines. Surya Heating reserves the right to cancel the promotion at any time without prior notice. Surya Heating is not obliged to honour any promotional discounts after the promotion has finished, and does so at its discretion. We also ensure that any generalised claims about storewide promotions apply to the majority of products available on our website. Promotions may not apply to all products.

Finance Payments

In order to offer you Klarna's payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice.

Delivery Of An Order

Subject to stock availability and under normal circumstances, orders placed before 1pm on weekdays (Monday-Friday) are dispatched on that day. Any order received after 1pm will then be dispatched the next day, excluding Saturdays and Sundays.

When expecting delivery delays may take place that are outside of our control. If you wait for up to 30 days for delivery and if you still have not received anything, contact us and we can help with a resolution.

The shipping address supplied when the order is complete is where delivery will be made unless prior or subsequent change of address has been agreed. The accuracy of said address is important and if you notice any errors on your confirmation or invoice e-mails please contact us to resolve it. Unless caused by any negligence from Surya IR Heating Systems, no liability can be accepted for any loss, damages or delays that are a result of incorrect delivery information.

When ordering Indirect Water Cylinders, any failure of delivery as a result of no-one being on site to receive delivery of the cylinder, will result in a £55 redelivery charge to be paid by the customer.

If you'd like more information on the delivery services we offer, please refer to our delivery information page for details.

Price Match Guarantee

Our price match offer is subject to the following conditions. It applies only to products that are similar in function and use, and that are brand new. The offer applies to products sold and dispatched by VAT registered retailers within the UK, that are in stock at the time of the price match request. We will also match discount codes offered by other retailers. Please note that the offer does not apply to second hand, clearance, or end of line products, nor to products being sold by individuals on marketplaces such as eBay, Facebook Marketplace, Gumtree or similar. By using our price match offer, you agree to be bound by these conditions. We reserve the right to modify or cancel the offer at any time without prior notice.

Cancellation Of An Order

Cancellation By The Customer

Under the Consumer Rights Act 2015 every customer has the right to cancel an order that is within fourteen days of receipt of the goods. No reason for the cancellation is needed and unless other stated, no penalty will be charged.

If you have received your item(s), the non-faulty returns procedure highlighted in our returns policy will need to be followed.

If the item(s) are still on our premises, the order can be canceled and the amount refunded to you as per our returns policy.

Cancellation By Surya IR Heating Systems

Surya IR Heating Systems reserves the right to cancel an order if one of the following reasons below are valid:

  1. There is insufficient stock to fulfil an order;
  2. Delivery cannot be made to address you have supplied;
  3. One or more products that you have placed an order for was displayed at an incorrect price due to a typographical error or an error is pricing information supplied to us by one of our suppliers.

If a cancelation is made by us, an e-mail notification will be sent and the account which payment was made from will be credited within 30 days in accordance with the Distance Selling Regulations.

Our Policy On Refunds

For orders that haven't been dispatched, the cost of the order, including any delivery charges, will be refunded back into the account the order was paid from.

Any orders that have already been dispatch from the warehouse will need to be returned into us within fourteen days of you notifying us of your return before any reimbursements for the goods can be made.

Any refunds will only be made when all products agreed to be refunded have been returned into us, whether this agreement was reached over the telephone or by e-mail. The items are too be returned by the customer to our warehouse at their own cost and risk.

Any Indirect Water Cylinder returns are liable for a 50% restocking fee. The terms and conditions of sale for the Water Cylinders are to be agreed between the company and the customer prior to the completion of sale.

All refunds will be made to the account used to make payment (Pay Pal or Card) within 30 days from the date of an order cancellation. If the order has already been dispatched then it will be from the date the items were received back into our warehouse.

Returning An Order

Please refer to our full returns policy on information in regards to returning your order.

Credit Information

When credit is applied to an account, the credit is only valid for 6 months, starting from the date that the credit memo is issued. After the 6 month period has passed, the credit will no longer be valid if it has not been used.

Limitations Of Liability

Unless specifically stated on the site, Surya IR Heating Systems as well as any directors, employees or any other representative are not liable for damages that arise or in connection of the use of this site or any goods and/or services supplied. The limitation of liabilities applies to any and all kinds of damage including compensatory, direct, indirect or consequential damages, a loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Activity

It is a criminal offense to provide an untrue name or an invalid credit card company knowingly. Anyone who is caught willingly entering a fictitious and/or erroneous will be prosecuted by the law to the fullest extent. Electronic fingerprints are tracked on every order placed through this website to help enable us and all crime prevention and prosecution authorities to trace the users that have been engaging in any criminal behaviour on this website.

Warranty Cover

Unless stated differently, any product on the website for Surya IR Heating Systems are subject to a 2 year manufacturer's warranty.  This warranty does not cover against any failures of performance or damages that have arisen due to Acts of God or any form of abuse, abnormal or misuse. You are also not covered when there is use in violation of any applicable standard, codes or instructions for use including without limitation to those contained in the latest safety, industry and/or electrical standards for the relevant region(s).

Alterations In Terms

Surya IR Heating Systems reserves the right to change these terms at any time without any prior notice. The modifications made to these terms are deemed to be effective from the date and time from the posting on the Surya IR Heating Systems website.

Authentication Of Payments (3D Secure)

The security of all of our customers is our highest priority, so we provide the maximum security when an order is processed. When paying by Credit or Debit Card, there is a level of protection added known as 3-D Secure (you may know this as Verified by Visa or MasterCard Secure Code). This protection acts as an online Chip & Pin for purchases and requires an password set by you, for your protection. This allows for your card issuer to fully authenticate the cardholders during the purchasing process, protecting both the retailer and customer from fraudulent activity.

For a more detailed insight into 3-D Secure follow the link below:

Company Information

Surya Heating and are trading names of Mirrorstone Heating Limited. All rights reserved. Company registration: 10107661. Registered address: 21 High View Close, Hamilton Office Park, Hamilton, Leicester, United Kingdom, LE4 9LJ. Customer services contact number: 0116 321 4124.

Please note that no postal communication should be sent to the above registered address.

Last updated on: 17th of December 2021